ArcadeRush is an online social gaming platform where users can subscribe to games, participate in score-based gameplay, appear on leaderboards, join daily, weekly, referral, and tournament-based campaigns, and become eligible for rewards according to the applicable Terms & Conditions.
This Privacy Policy explains how ArcadeRush collects, uses, stores, shares, protects, and processes personal information when users access our platform, subscribe to games, make payments through bKash, participate in campaigns, use referral codes, contact support, or interact with our advertisements, including advertisements run through Meta platforms such as Facebook and Instagram.
By using ArcadeRush, subscribing to any game, participating in any campaign, or interacting with our platform, users agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
We may collect information required to activate, manage, verify, and support a user's subscription, including:
ArcadeRush uses bKash or authorized payment channels for subscription payments and reward disbursement. We may receive or process limited payment-related information such as:
To operate the platform and determine campaign eligibility, we may collect:
This information is used to manage fair gameplay, verify winners, prevent manipulation, and distribute eligible rewards.
When users visit or use ArcadeRush, we may collect technical information such as:
For campaign measurement, conversion tracking, remarketing, fraud prevention, and performance optimization, we may collect and process advertising-related information, including:
This helps us measure the effectiveness of CPA, subscription, and digital marketing campaigns.
We may use your information to:
When users participate in ArcadeRush referral campaigns, we may process:
Referral data is used only to operate, verify, and manage the referral program, prevent abuse, and distribute eligible campaign rewards.
ArcadeRush may use user information to verify eligibility and deliver applicable rewards, including bKash cash-in rewards or physical prizes.
For prize fulfilment, we may need to verify the winner's identity, mobile number, payment number, address, or other information reasonably required to deliver the reward, comply with legal requirements, and prevent fraudulent claims.
If a physical prize is offered, such as a smartphone or device, additional delivery-related information may be requested from the eligible winner.
We may share personal information only when necessary and for legitimate purposes, including with:
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including service operation, subscription management, payment verification, reward fulfilment, fraud prevention, legal compliance, reporting, and dispute resolution.
Leaderboard, campaign, referral, and tournament data may be retained for the duration of the relevant campaign and for a reasonable period afterward for audit, fraud review, complaint handling, and reporting purposes.
Payment, subscription, and transaction-related records may be retained for longer where required by law, accounting standards, tax obligations, regulatory requirements, or dispute resolution needs.
When information is no longer required, we will delete, anonymize, or securely restrict access to it, unless retention is legally required.
ArcadeRush takes reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. These measures may include:
However, no online platform, website, payment process, or digital communication method can be guaranteed to be completely secure. Users are responsible for keeping their own devices, mobile numbers, payment credentials, passwords, PINs, and OTPs secure.
ArcadeRush may be accessible to users of different age groups. If a user is under 18 years of age, they should use the platform only with the knowledge and consent of a parent or legal guardian.
Parents or guardians who believe that a child has provided personal information without proper consent may contact us to request review, restriction, or deletion of the relevant information, subject to applicable law and legitimate business or legal requirements.
Subject to applicable law, users may have the right to:
To exercise these rights, users may contact ArcadeRush through the support details provided in this Privacy Policy. Some requests may be subject to identity verification, legal limitations, fraud prevention needs, payment verification requirements, or record-retention obligations.
Users may unsubscribe from ArcadeRush through the unsubscribe option available on the platform or by contacting customer support.
Unsubscribing may stop future subscription renewals, but ArcadeRush may still retain certain information where required for transaction records, campaign verification, dispute handling, fraud prevention, legal compliance, or reward fulfilment.
ArcadeRush may send users service-related messages, campaign updates, platform announcements, reward notifications, or promotional communication where permitted.
Users may opt out of promotional communication where an opt-out option is available. However, users may still receive important service, payment, security, subscription, or policy-related notices.
ArcadeRush may use service providers, advertising partners, analytics providers, hosting providers, or cloud infrastructure that process data inside or outside Bangladesh.
Where personal information is transferred or processed outside the user's country, we will take reasonable steps to ensure that appropriate safeguards are applied according to applicable legal requirements.
ArcadeRush may use automated or semi-automated systems to calculate scores, maintain leaderboards, detect unusual activity, validate subscription status, identify duplicate or fraudulent activity, and determine preliminary reward eligibility.
If a user believes that their score, subscription, referral, or reward eligibility has been incorrectly calculated, they may contact support for review.
ArcadeRush reserves the right to disqualify users involved in cheating, manipulation, unauthorized tool usage, fraudulent subscriptions, fake referrals, payment abuse, or other violations of the Terms & Conditions.
ArcadeRush may contain links or redirections to third-party websites, payment channels, social media platforms, advertisements, or partner services.
This Privacy Policy applies only to ArcadeRush. Third-party platforms, including bKash, Meta, Facebook, Instagram, or external payment and advertising providers, may have their own privacy policies and terms. Users should review those policies before using third-party services.
ArcadeRush may process, retain, or disclose personal information where necessary to comply with applicable laws, regulations, court orders, lawful requests, government inquiries, tax obligations, audit requirements, payment requirements, or dispute resolution processes.
We may also use or disclose information where necessary to protect the rights, safety, security, property, or legitimate interests of ArcadeRush, its users, partners, service providers, or the public.
ArcadeRush may update this Privacy Policy from time to time to reflect changes in platform features, campaigns, technology, advertising practices, payment processes, legal requirements, or business operations.
The updated version will be posted on the platform with a revised "Last Updated" date. Continued use of ArcadeRush after an update means the user accepts the revised Privacy Policy.
For privacy-related questions, data requests, subscription support, unsubscribe support, referral issues, reward-related questions, or complaints, users may contact: